HOW MUCH DOES DELIVERY COST?
Free 3-5 days Tracked Delivery is included with all letterbox gifts. You can upgrade to 24hr delivery for a small fee.
MY DISCOUT CODE WON’T WORK.
*Our discount codes are one use per customer. If you have any problems please contact firstname.lastname@example.org
WHEN WILL MY LETTERBOX GIFT ARRIVE?
All gift sets are sent using a 3-5 service. They usually arrive within this time, but may take longer by My Hermes during busy periods. Any orders placed after 12pm will be dispatched the following working day.
WHERE CAN MY LETTERBOX GIFT BE SHIPPED TO?
We currently deliver within the United Kingdom and Ireland using My Hermes. Unfortunately, we aren’t able to offer international delivery at the moment.
CAN I ORDER A GIFT SET TO ARRIVE ON A SPECIFIC DATE?
Yes! You can select your preferred delivery date in your basket. Letterbox gifts are sent 5 days before your desired delivery date (when ordered before 12pm) to ensure they arrive for your special occasion.
DOES SOMEONE HAVE TO BE HOME TO RECEIVE THEIR LETTERBOX GIFT?
Our letterbox gifts fit though standard UK letterboxes so they come through the door with the rest of the post.
WHAT IF I WANT TO ORDER MORE THAN ONE GIFT SET?
To order two or more boxes to different delivery addresses, you’ll need to place these as separate orders. If you’d like to order multiple boxes or a large corporate order, please contact us and we will be able to assist you.
I HAVE ENTERED THE SHIPPING ADDRESS WRONG, WHAT SHOULD I DO?
If you have made an error in the shipping address, please get in touch with us straight away and we should be able to make changes before the gift has been dispatched. After dispatch we cannot make any changes to the address. We cannot accept responsibility for an undelivered or lost item caused by an error in the shipping address.
CAN I SEND A GREETINGS CARD WITH THE GIFT SET?
Yes! Each gift box includes a beautiful complimentary greetings card designed just for Lil’ Hampers. You can add a personal message once you’ve added the letterbox gift to your basket.
CAN I SEND THIS DIRECTLY TO THE RECIPIENT?
Of Course! Lil’ Hampers letterbox gifts are designed to be sent directly to the recipient. They come with a personalised greetings card. There will be no receipt or order confirmation with the gift set, this is all emailed directly to you, the sender.
MY LETTERBOX GIFT HASN’T ARRIVED WHAT SHOULD I DO?
Delivery of letterbox gifts by My Hermes is usually very reliable. If unfortunately your gift set does not arrive on time we ask that you wait 3 days after the requested delivery date and then email us at email@example.com with your order number and we will issue a replacement.
CAN I RETURN MY GIFT SET IF I’M NOT SATISFIED?
We take great pride in every letterbox gift that is sent and do our utmost to ensure every gift set arrives in perfect condition. If for any reason you’re not fully satisfied with your letterbox gift please email firstname.lastname@example.org within 7 days of receiving the gift set and we will do our best to rectify the situation. Please do not try to send your letterbox gift back.
If you have any other questions, please contact us and we’ll be happy to help!